Opulence Orbit 360° Swivel Heated Massage Recliner – Cosmic Black

Warranty Policy

At Remedial Recliners, we stand behind the quality of our products. This Warranty Policy outlines your rights and our obligations in relation to product faults, defects, and missing parts.

Your Rights Under Australian Consumer Law

All products sold by Remedial Recliners come with guarantees that cannot be excluded under the Australian Consumer Law. This Warranty Policy does not limit any rights or remedies you may have under Australian Consumer Law.

12-Month Warranty

In addition to your statutory rights, Remedial Recliners offers a 12-month warranty on products found to be faulty or damaged, except where:

• The product listing expressly states a different warranty period;
• The item is an accessory or bonus gift (as noted in the product listing); or
• The fault or damage is due to:
  • Normal wear and tear;
  • Improper assembly or modification;
  • Abnormal use or abuse;
  • Improper or lack of maintenance (e.g. fabric, leather, or timber care); or
  • Damage to external packaging only.

How We Resolve Warranty Claims

Each warranty claim is assessed on a case-by-case basis. Depending on the nature of the fault, we may:

• Send missing or replacement parts;
• Suggest a method of self-repair (where appropriate);
• Replace the product (subject to availability);
• Offer an alternative product; or
• Provide a partial or full refund.

How to Make a Warranty Claim

To submit a warranty claim:

1. Log in to your Remedial Recliners account, go to Orders, and select Request Support for the relevant order.
2. Include the following in your message:
   • Your order number;
   • The quantity of each product or part that is missing, faulty, or damaged; and
   • Clear photos or videos showing the fault, damage, or missing part. Thumbnail-quality images are not sufficient for assessment.
3. Do not dispose of the product before your claim is finalised — we may require a physical inspection. We reserve the right, subject to Australian Consumer Law, to decline a claim where goods have been disposed of prematurely.

Returns for Warranty Claims

Do not return products unless instructed to do so. If a return is required, we will provide a prepaid return label. Return postage costs incurred without our authorisation will not be refunded.

Missing Parts

Once a missing parts claim is validated, we will dispatch the part as soon as practicable, typically within two working days. If the part is unavailable within a reasonable timeframe, we will offer an alternative remedy in line with Australian Consumer Law.

Delivery Delays

Any delivery delay should be reported to us within 10 working days from the date of dispatch. We will investigate with our courier partner, which may take up to two working days. If no resolution is received within that time, we will offer an appropriate remedy in accordance with Australian Consumer Law.

Contact Us

For warranty enquiries, contact our customer support team by calling 03 7056 9231 (Monday–Saturday, 8:00am–7:00pm) or emailing sales@remedialrecliners.com.au.

At Remedial Recliners, we are committed to providing timely and reliable delivery services to all our customers. Please review our shipping terms below:

Free Shipping

We are pleased to offer free shipping on all orders. This includes handling, packaging, and courier costs to ensure your products arrive safely.

Handling Time

Orders are processed within 1 to 2 business days of receiving payment. You will receive a confirmation email once your order has been shipped.

Order Processing

For orders received on a business day, we aim to ship your item within 24 hours of payment clearance. Orders placed on weekends or public holidays will be shipped the next business day once payment has cleared. All orders are dispatched from our warehouse in Melbourne. You will receive an email notification upon order placement and another when your item has shipped.

Delivery Times

We partner with Australia Post and other trusted couriers to ensure flexible and reliable delivery across the country. We deliver to all locations, including regional and rural areas.

• Metro Areas: Estimated delivery time is 3-5 business days.
• Regional & Rural Areas: Estimated delivery time is up to 10 business days, depending on Australia Post's service in your area.

Estimated Delivery Time Frames:

• VIC: Approximately 3-5 working days.
• NSW, SA, ACT: Approximately 4-8 working days.
• QLD, NT, WA, TAS: Approximately 7-10 working days.

Note: Delivery time begins once payment has cleared and your item has been dispatched from our warehouse, typically within 1-2 working days. Specific delivery dates and times cannot be guaranteed as they depend on our delivery partners.

 

AUSTRALIA POST

Items that weigh 22kg or less will be dispatched with Australia Post's Internet enabled freight system (eParcel).

Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Australia Post's online tracking tool.

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post's website.

Refer to the table below for information of Australia Post's expected delivery time.

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Within metropolitan areas of capital cities, or within the same city or town or environs	3-4 days
	Between a metropolitan area of a capital city and country locations	3-4 days
	Between country locations	4-5 days

 

Sending parcels to other states

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide	3-5 days (between metropolitan areas)
	Melbourne / Brisbane; Melbourne / Tasmania;	4-8 days (between metropolitan areas)
	To other interstate locations	Please ask at your local office

Please visit Australia Post tracking and use the tracking number given to track your item.

Rejected by Receiver

If your item is a gift, please ensure the recipient is aware of the delivery to avoid parcel rejection. If the parcel is rejected and needs to be resent, a re-delivery fee will apply.

Please note that the estimated delivery times provided by our courier partners are for reference only and can vary due to unforeseen circumstances. If your item has not arrived within 4-8 business days, we encourage you to reach out to our customer service team for assistance.

Warehouse Pickup and Courier Arrangements

For efficiency reasons, we are unable to accommodate pickups from our warehouse, nor can we allow customers to arrange their own couriers. This policy ensures that our distribution centre can maintain an efficient dispatch process at all times.

Product Availability and Order Fulfilment

While most of the products listed on our website (approximately 90%) are shipped directly from our Melbourne warehouse, there may be occasions when an item is not immediately available. In such cases, we will do our utmost to fulfill your order by either:

• Sourcing the item; or
• Contacting you within 3-5 business days to arrange either a full or partial refund, or
• Offering an alternative product that is comparable, subject to your approval.

If an alternative product cannot be agreed upon, we will issue a refund for the item in question.

For further queries or assistance, contact our customer support team via text or call 03 7056 9231 or email at sales@remedialrecliners.com.au

Remedial Recliners Refund and Return Policy

At Remedial Recliners, we strive to provide high-quality products and excellent customer service. Our Refund and Return Policy is designed to help customers manage warranty claims, refunds, and returns efficiently. This policy aligns with the Australian Consumer Law and supplements customers' rights with a 12-month warranty on eligible products sold through our platform.

Warranty Coverage

1. Australian Consumer Law Compliance
   All products sold by Remedial Recliners include guarantees under the Australian Consumer Law, which are non-excludable. This policy does not limit any rights a customer may have under Australian law.
2. 12-Month Warranty
   We offer a 12-month warranty on products purchased from Remedial Recliners for faults or damage, excluding cases of:
   • Normal Wear and Tear
   • Damage from Misuse, Abuse, or Improper Assembly
   • Lack of Maintenance or Improper Care
   • External Packaging Damage

Warranty exceptions may also be noted on product listings. For accessories or bonus gifts, different warranty terms may apply.

Making a Warranty Claim

To initiate a warranty claim:

1. Log in to your Remedial Recliners account, go to 'Orders,' and select 'Request Support' for the relevant order.
2. Provide:
   • Order Number
   • Detailed Description of the issue and the requested action (refund, replacement, or parts).
   • Photos or Videos clearly showing the fault, missing part, or damage.
3. Keep the product until the claim is resolved, as we may require a physical inspection.

Return and Refund Process for Faulty or Damaged Goods

1. Submit a Claim
   Submit a claim via your Remedial Recliners account and await further instructions. Refunds will be issued to the original payment method.

2. Return Instructions
   If a return is required, we will provide a return label. Any unauthorized returns or self-incurred postage costs are non-refundable.

3. Replacement Parts or Products
   If a replacement part or product is requested, we will ship it as soon as practicable, usually within two working days of confirmation.

4. Refund Processing Time
   The time it takes for the customer to receive a refund is up to 30 days from the date of approval.

Change of Mind Returns

Remedial Recliners does not accept returns for change of mind on:

• Health and safety products
• Bulk purchases
• Opened products

Eligible change of mind returns must be requested within 14 days of delivery. Contact us through the Remedial Recliners store for assistance. Returned items must be unopened and in their original packaging, and unauthorized returns will not be refunded.

If a change of mind request is accepted:

• With Return Label: We will refund the product price and shipping, minus return postage and a 10% restocking fee.
• Without Return Label: We will refund the product price and shipping, minus a 10% restocking fee.

Product Recalls

In the case of a product recall, we will provide instructions on the procedure.

For further queries or assistance with the refund process, contact our customer support team by calling 03 7056 9231 or emailing sales@remedialrecliners.com.au.

Please note that this refund policy aligns with Australian retail law and adheres to your rights under Australian Consumer Law.