Remedial Recliners - Returns and Refunds Policy
Thank you for choosing Remedial Recliners. We aim to ensure your complete satisfaction with your purchase. If you're not entirely delighted with your order, we offer a full refund within 30 days of your purchase. Kindly review our return policy below for further details:
Refund Procedure:
To start the refund process, kindly reach out to our customer service team via phone or email within 30 days of receiving your purchase. Upon contact, we'll provide you with a return address and a complimentary return label via email.
Damaged or Faulty Items:
In the rare case of receiving a damaged or faulty product, please send a photo of the item to sales@remedialrecliners.com.au along with your order information. We'll assess the issue and provide you with a return address and label via email for free returns.
Refund Approval:
Once we receive and inspect your return, an email will be sent to confirm the receipt of the item. We'll notify you regarding the approval or denial of your refund. Upon approval, the refund will be processed, and the credit will be applied to your original payment method within the duration specified by your bank or card issuer.
Return Shipment:
Customers are responsible for return shipping costs for change-of-mind returns. Remedial Recliners will cover return shipping expenses for damaged or faulty items.
Exclusions From Refunds:
Please note, a 20% restocking fee (excluding initial shipping costs) might be applied to specific returns to cover inspection, repackaging, and potential depreciation of the item's value. This fee is in line with our commitment to fair pricing and encourages thoughtful purchasing decisions.
For further queries or assistance with the refund process, contact our customer support team via text +61 412 563 371, via call 03 9021 6960 or email at sales@remedialrecliners.com.au
Please note that this refund policy aligns with Australian retail law and adheres to your rights under Australian Consumer Law.