Refund Policy

Remedial Recliners Refund and Return Policy

At Remedial Recliners, we strive to provide high-quality products and excellent customer service. Our Refund and Return Policy is designed to help resellers manage warranty claims, refunds, and returns efficiently. This policy aligns with the Australian Consumer Law and supplements customers' rights with a 12-month warranty on eligible products sold through our platform.

 

Warranty Coverage

  1. Australian Consumer Law Compliance
    All products sold by Remedial Recliners include guarantees under the Australian Consumer Law, which are non-excludable. This policy does not limit any rights a customer may have under Australian law.
  2. 12-Month Warranty
    We offer a 12-month warranty on products purchased from Remedial Recliners for faults or damage, excluding cases of:
    • Normal Wear and Tear
    • Damage from Misuse, Abuse, or Improper Assembly
    • Lack of Maintenance or Improper Care
    • External Packaging Damage

Warranty exceptions may also be noted on product listings. For accessories or bonus gifts, different warranty terms may apply.

 

Making a Warranty Claim

To initiate a warranty claim:

  1. Log in to your Remedial Recliners account, go to ‘Orders,’ and select ‘Request Support’ for the relevant order.
  2. Provide:
    • Order Number
    • Detailed Description of the issue and the requested action (refund, replacement, or parts).
    • Photos or Videos clearly showing the fault, missing part, or damage.
  3. Keep the product until the claim is resolved, as we may require a physical inspection.

 

Return and Refund Process for Faulty or Damaged Goods

  1. Submit a Claim
    Submit a claim via your Remedial Recliners account and await further instructions. Refunds will be issued to the original payment method.

  2. Return Instructions
    If a return is required, we will provide a return label. Any unauthorized returns or self-incurred postage costs are non-refundable.

  3. Replacement Parts or Products
    If a replacement part or product is requested, we will ship it as soon as practicable, usually within two working days of confirmation.

  4. Refund Processing Time
    The time it takes for the customer to receive a refund is up to 30 days from the date of approval.

     

    Change of Mind Returns

    Remedial Recliners does not accept returns for change of mind on:

    • Health and safety products
    • Bulk purchases
    • Opened products

    Eligible change of mind returns must be requested within 14 days of delivery. Contact us through the Remedial Recliners store for assistance. Returned items must be unopened and in their original packaging, and unauthorized returns will not be refunded.

    If a change of mind request is accepted:

    • With Return Label: We will refund the product price and shipping, minus return postage and a 10% restocking fee.
    • Without Return Label: We will refund the product price and shipping, minus a 10% restocking fee.

    Product Recalls

    In the case of a product recall, we will provide instructions on the procedure.

    For further queries or assistance with the refund process, contact our customer support team via text or call 03 9021 6960 or email at  sales@remedialrecliners.com.au

    Please note that this refund policy aligns with Australian retail law and adheres to your rights under Australian Consumer Law.

    Last updated: 01 May 2024