At Remedial Recliners, we are committed to providing timely and reliable delivery services to all our customers. Please review our shipping terms below:
Free Shipping
We are pleased to offer free shipping on all orders. This includes handling, packaging, and courier costs to ensure your products arrive safely.
Handling Time
Orders are processed within 1 to 2 business days of receiving payment. You will receive a confirmation email once your order has been shipped.
Order Processing
For orders received on a business day, we aim to ship your item within 24 hours of payment clearance. Orders placed on weekends or public holidays will be shipped the next business day once payment has cleared. All orders are dispatched from our warehouse in Melbourne. You will receive an email notification upon order placement and another when your item has shipped.
Delivery Times
We partner with Australia Post and other trusted couriers to ensure flexible and reliable delivery across the country. We deliver to all locations, including regional and rural areas.
- Metro Areas: Estimated delivery time is 3-5 business days.
- Regional & Rural Areas: Estimated delivery time is up to 10 business days, depending on Australia Post’s service in your area.
Estimated Delivery Time Frames:
- VIC: Approximately 3-5 working days.
- NSW, SA, ACT: Approximately 4-8 working days.
- QLD, NT, WA, TAS: Approximately 7-10 working days.
Note: Delivery time begins once payment has cleared and your item has been dispatched from our warehouse, typically within 1-2 working days. Specific delivery dates and times cannot be guaranteed as they depend on our delivery partners.
AUSTRALIA POST
Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).
Each parcel will carry a barcoded address label, enabling you to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
Refer to the table below for information of Australia Post’s expected delivery time.
|
Service |
Posted for delivery |
Delivery by (business day after posting) |
|
Regular parcel |
Within metropolitan areas of capital cities, |
3-4 days |
|
|
Between a metropolitan area of a capital city and |
3-4 days |
|
|
Between country locations |
4-5 days |
Sending parcels to other states
|
Service |
Posted for delivery |
Delivery by (business day after posting) |
|
Regular parcel |
Between Melbourne / Sydney; |
3-5 days |
|
|
Melbourne / Brisbane; |
4-8 days |
|
|
To other interstate locations |
Please ask at your local office |
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
Rejected by Receiver
If your item is a gift, please ensure the recipient is aware of the delivery to avoid parcel rejection. If the parcel is rejected and needs to be resent, a re-delivery fee will apply.
Please note that the estimated delivery times provided by our courier partners are for reference only and can vary due to unforeseen circumstances. If your item has not arrived within 4-8 business days, we encourage you to reach out to our customer service team for assistance.
Warehouse Pickup and Courier Arrangements
For efficiency reasons, we are unable to accommodate pickups from our warehouse, nor can we allow customers to arrange their own couriers. This policy ensures that our distribution center can maintain an efficient dispatch process at all times.
Product Availability and Order Fulfillment
While most of the products listed on our website (approximately 90%) are shipped directly from our Melbourne warehouse, there may be occasions when an item is not immediately available. In such cases, we will do our utmost to fulfill your order by either:
- Sourcing the item; or
- Contacting you within 3-5 business days to arrange either a full or partial refund, or
- Offering an alternative product that is comparable, subject to your approval.
If an alternative product cannot be agreed upon, we will issue a refund for the item in question.
For further queries or assistance with the refund process, contact our customer support team via text or call 03 9021 6960 or email at sales@remedialrecliners.com.au