FAQs

Frequently Asked Questions

Ordering

How do I place an order?
Simply browse our website, add your chosen product to the cart, and proceed to checkout. You'll receive an email confirmation once your order is placed.

Can I modify or cancel my order after placing it?
Please contact us as soon as possible at sales@remedialrecliners.com.au or call 03 7056 9231. We'll do our best to accommodate changes before your order is dispatched.

Do I need an account to order?
No, you can check out as a guest. However, creating an account makes it easier to track orders and manage returns.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Klarna. All prices are in Australian Dollars (AUD) and include GST.

Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your card details.

Shipping & Delivery

Do you offer free shipping?
Yes, we offer free shipping Australia-wide on all orders.

How long does delivery take?
Orders are processed within 1–2 business days. Estimated delivery times after dispatch:

  • VIC: 3–5 business days
  • NSW, SA, ACT: 4–8 business days
  • QLD, NT, WA, TAS: 7–10 business days

How will my order be shipped?
We ship via Australia Post. You'll receive tracking information once your order is dispatched.

Do you ship internationally?
Currently we ship within Australia only.

Returns & Refunds

What is your change-of-mind return policy?
We accept change-of-mind returns within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. A 10% restocking fee may apply. Please note we do not accept change-of-mind returns on health and safety products, bulk purchases, or opened products.

What if my item arrives damaged or faulty?
Please contact us immediately with photos or videos of the damage. We'll arrange a return label and resolve the issue promptly — either with a replacement, parts, or a refund.

How do I start a return?
Contact our support team within 14 days of receiving your order by calling 03 7056 9231 or emailing sales@remedialrecliners.com.au. Do not return items without prior authorisation — unauthorised returns will not be refunded.

How long do refunds take?
Once your return is received and approved, refunds are processed within 30 days to your original payment method.

Warranty

What warranty do your products come with?
All products include a 12-month warranty covering manufacturing faults and defects, in addition to your rights under Australian Consumer Law.

What is not covered by the warranty?
The warranty does not cover normal wear and tear, damage from misuse or improper assembly, lack of maintenance, or external packaging damage.

How do I make a warranty claim?
Log in to your account, go to 'Orders', and select 'Request Support' for the relevant order. Provide your order number, a description of the issue, and photos or videos of the fault. Visit our Warranty Policy page for full details.

Pick-up & Contact

Can I pick up my order?
Yes, pick-up is available by appointment only at 139 Cardigan Street, Carlton VIC 3053.

How can I contact you?
You can reach us via: