HOW LONG DOES IT TAKE TO SHIP TO MY ITEMS?
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment).
Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.
Most of the orders are generally shipped from our distribution centres located in Melbourne, the next working day after the full payment is received.
Remedial Recliners associates with multiple couriers to provide the most efficient delivery services at the most reasonable price.
AUSTRALIA POST
Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).
Each parcel will carry a barcoded address label, enabling you to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
Refer to the table below for information of Australia Post’s expected delivery time.
| Service |
Posted for delivery |
Delivery by (business day after posting) |
| Regular parcel |
Within metropolitan areas of capital cities,
or within the same city or town or environs |
3-4 days |
| |
Between a metropolitan area of a capital city and
country locations |
3-4 days |
| |
Between country locations |
4-5 days |
Sending parcels to other states
| Service |
Posted for delivery |
Delivery by (business day after posting) |
| Regular parcel |
Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide |
3-5 days
(between metropolitan areas) |
| |
Melbourne / Brisbane;
Melbourne / Tasmania; |
4-8 days
(between metropolitan areas) |
| |
To other interstate locations |
Please ask at your local office |
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
Aramex
For items weighing less than 22kg and priced lower than eParcel rates, we utilize Aramex for dispatch. Once your order is dispatched, you'll promptly receive an email confirmation containing a tracking number. Aramex, known for its dependable courier services across Australia, employs a proficient team and a comprehensive fleet to ensure secure doorstep deliveries.
Our premises facilitate daily collections of parcels dispatched via Aramex. Each parcel is equipped with a barcoded address label, enabling you to track its progress through various delivery points on Aramex's website.
Please note that Aramex requires a non-PO Box address for delivery. Inaccurate information provided will result in a delay until corrected details are obtained from our customer service team.
To track your Aramex dispatched item, simply visit http://www.aramex.com.au and input the provided tracking number.
IGX
Items with lengths over 100cm or weights over 21.99kg may be dispatched with IGX.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the IGX Website.
4PX EXPRESS
Items that weigh 22kg or less may be dispatched with 4PX Express.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the 4PX Express website.
ALLIED EXPRESS
Parcels exceeding 22 kg are dispatched using Allied Express, Australia's largest independently owned courier company, boasting offices in major mainland capitals.
Every parcel includes a barcoded address label, allowing you to monitor its journey through the Allied Express website. Additionally, Allied Express will reach out to you via SMS or phone call before delivery.
For tracking purposes, Allied Express mandates a consignment note and the destination's postcode. You can track your item at http://alliedexpress.com.au/ or contact 131373 for further inquiries.
TOLL
Parcels under 30kg are eligible for dispatch using Toll, a prominent integrated logistics provider focusing on the Asia Pacific region, ensuring secure and safe transport services.
Each parcel is equipped with a barcoded address label, allowing you to conveniently track your items via the Toll website.
Please note, a non-PO Box address is necessary for Toll's delivery service. Failure to provide accurate information will result in a dispatch delay until corrected details are obtained from our customer service team.
In case of a missed delivery, you'll receive a card with instructions to retrieve your parcel. Visit the Toll website to arrange a re-delivery.
Utilize the provided tracking number to monitor your parcel's status anytime at https://www.tollgroup.com/tools/mytoll.
HUNTER COURIERS
Parcels exceeding 22kg may be sent using Hunter Express. Each parcel is equipped with a barcoded address label, facilitating item tracking through the Hunter Express website.
Please ensure a non-PO Box address is provided for Hunter Express deliveries. Inaccurate information will lead to a dispatch hold until corrected details are received from our customer service team.
Should a delivery be missed, the item will be returned to the depot. Our customer service team will notify you upon receiving notification from Hunter Express, allowing you to arrange a re-delivery.
Use the provided tracking number to monitor your parcel's status at any time via https://www.hunterexpress.com.au/home.
Please Note:
In the rare instance of an undeliverable parcel, our customer service representative will contact you via email.
For any address discrepancies resulting in the return of a product, a member of our customer care team will reach out. Please note, a re-delivery cost applies to products returned due to address inaccuracies.
Regarding unsuccessful delivery attempts:
- If your order is delivered via Australia Post and you're unavailable, a notification will be left in your mailbox to collect your parcel from the local post office.
- For deliveries by Aramex or Allied Express, prearrangements will be made for a convenient delivery time. However, a re-delivery cost applies if you're not present during the arranged time.
Rejected by Receiver
If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within ten business days, kindly contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Items on our website are shipped from Melbourne and these items are around 90% of the products we put online. In some instances, we may not have the product in stock until an order is placed. If we are unable to fulfil all or part of your order due to goods being unavailable, we will use all endeavours to either:
- Source the goods; or
- Contact you within 5 business days to either arrange a full or partial refund; or,
- Change your order to replace the goods with a comparable product as agreed. Where an alternate product cannot be agreed on, we will refund you the price paid for the goods.
